Grubhub vs Doordash: Comparing Two Leading Online Food Delivery Services

The world of online food delivery has become increasingly competitive in recent years, with various companies vying for the top spot in the industry. Two of the most recognized names are Grubhub and Doordash. Both companies offer similar services, allowing users to browse menus and order food from a vast range of restaurants. Grubhub and Doordash work with local eateries, from well-known chain restaurants to local establishments. The rise of these companies has given customers greater convenience and flexibility when it comes to ordering food, with the added benefit of being able to do so from the comfort of their own home. However, the question arises: which platform is better? In this article, we’ll take a closer look at Grubhub vs. Doordash, exploring their similarities, differences, and ultimately, which platform comes out on top.

Grubhub vs. Doordash: Pricing

  • Grubhub charges a delivery fee of $1.99 – $3.99 per order, depending on the restaurant.
  • Grubhub also charges a processing fee of up to 15% of the order subtotal.
  • Doordash charges a delivery fee of $1.99 – $5.99 per order, depending on the restaurant.
  • Doordash charges a service fee that varies depending on the restaurant and can be up to 20% of the order subtotal.
  • Grubhub offers a subscription service called “Grubhub+” for $9.99/month. Members get unlimited free delivery on orders over $12, as well as access to exclusive rewards and discounts.
  • Doordash offers a subscription service called “DashPass” for $9.99/month. Members get zero delivery fees on orders over $12, as well as access to exclusive deals and offers.

Grubhub vs. Doordash: Availability

  • Grubhub operates in over 4,000 cities across the United States.
  • Grubhub partners with over 334,000 restaurants across the United States.
  • Doordash operates in over 4,000 cities in the United States, Canada, and Australia.
  • Doordash partners with over 450,000 restaurants worldwide, including fast food chains and local establishments.

Grubhub vs. Doordash: Features

  • Both platforms offer a user-friendly mobile app and website, making it easy to place orders on-the-go.
  • Both platforms offer real-time order tracking, allowing users to keep tabs on their delivery and estimated arrival time.
  • Grubhub offers multiple payment options, including credit/debit cards, PayPal, and Venmo.
  • Doordash offers the ability to schedule orders in advance, which is useful for those who want to plan ahead.

What subscription services do Grubhub and Doordash offer and what are the benefits?

Grubhub and Doordash offer subscription services such as Grubhub+, DashPass, and DashPass for Chase, which provide benefits such as free delivery, discounts, and exclusive offers from participating restaurants.

Grubhub vs. Doordash: User Reviews

  • Grubhub has an average rating of 3.8/5 stars on Trustpilot, based on over 15,000 reviews.
  • Doordash has an average rating of 3.5/5 stars on Trustpilot, based on over 21,000 reviews.
Grubhub Doordash
Delivery Speed 3.8/5 stars 3.5/5 stars
Customer Service 3.7/5 stars 3.3/5 stars
Accuracy of Orders 3.8/5 stars 3.4/5 stars
Restaurant Selection 3.9/5 stars 3.5/5 stars
User-Friendliness 3.9/5 stars 3.6/5 stars

Grubhub vs. Doordash: Interesting Facts

  • Grubhub went public in 2014 and raised over $192 million through its initial public offering (IPO).
  • Doordash went public in December 2020 and raised over $3.4 billion through its IPO.
  • In 2020, Grubhub and Just Eat Takeaway.com announced plans to merge in a $7.3 billion deal. The merger was completed in June 2021.
  • Doordash partnered with Walmart in 2020 to offer delivery from Walmart stores.
  • A study conducted by Second Measure in August 2020 found that Doordash had surpassed Grubhub as the top food delivery app in the United States for the first time. Doordash had a market share of 50% compared to Grubhub‘s 23%.

What interesting facts are there about Grubhub and Doordash?

Grubhub was founded in 2004 and became a publicly traded company in 2014, while Doordash was founded in 2013 and became the largest food delivery service in the United States in 2020.

Grubhub vs. Doordash: Impact on Restaurants

  • Restaurants that partner with Grubhub pay a commission fee ranging from 10% – 30% per order.
  • Restaurants that partner with Doordash pay a commission fee ranging from 10% – 30% per order, in addition to a 10% – 20% delivery fee and a 3% payment processing fee.
  • Some restaurants have criticized food delivery platforms like Grubhub and Doordash, alleging that their high fees and commissions cut into already-tight profit margins.
  • During the COVID-19 pandemic, many restaurants had to rely on food delivery services to keep their businesses afloat.
  • In response to the pandemic, both Grubhub and Doordash have offered various forms of support to restaurants, such as waiving commission fees and launching marketing campaigns to encourage customers to order takeout.

What support have Grubhub and Doordash offered to restaurants during the COVID-19 pandemic?

Grubhub and Doordash have offered various forms of support to restaurants during the COVID-19 pandemic, including financial relief, discounted or waived fees, and marketing assistance.

Grubhub vs. Doordash: User Experience

  • Grubhub offers users the ability to search for restaurants near them, and filter results based on various criteria like delivery time, rating, cuisine, etc.
  • Grubhub’s website and app have a clean and straightforward user interface, making it easy for users to place orders.
  • Doordash offers similar search and filtering functionalities, but users can also order from convenience stores, grocery stores, and other retailers, in addition to restaurants.
  • The Doordash app has a colorful and playful design, which some users may prefer over Grubhub’s more conservative aesthetic.
  • Both Grubhub and Doordash offer customer service, but users have reported mixed experiences with both platforms’ support staff.

What is the difference between Grubhub and Doordash’s user interface design?

The user interface design of Grubhub and Doordash differs in terms of color scheme, layout, and navigation options.

Grubhub vs. Doordash: Restaurant Partnerships

  • Grubhub partners with more than 300,000 restaurants across the US, ranging from fast-food chains to upscale dining establishments.
  • Some of Grubhub’s most notable restaurant partners include McDonald’s, KFC, and Taco Bell.
  • Doordash partners with over 450,000 restaurants worldwide, including both independent establishments and popular chains.
  • Some of Doordash’s most popular restaurant partners include The Cheesecake Factory, Chipotle, and Wendy’s.
  • Both platforms also offer partnerships with local, independent restaurants, although the availability may vary depending on the user’s location.

What restaurants do Grubhub and Doordash partner with?

Grubhub and Doordash partner with thousands of restaurants across the United States.

Conclusion

In conclusion, the choice between Grubhub and Doordash ultimately boils down to personal preference. Both platforms offer similar services, including partnerships with a wide range of restaurants, delivery tracking, and mobile apps.

Grubhub has been around longer and has a more established reputation, while Doordash offers a broader reach, operating in more cities and partnering with a higher number of restaurants.

When deciding between the two, it’s essential to consider factors such as pricing, restaurant availability, and any unique features offered by each platform, such as rewards programs.

In the end, the best way to determine which platform is right for you is to try both and see which one suits your needs and preferences better. With millions of satisfied users on both platforms, you can’t go wrong with either option.

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