Remote Customer Service Representative – Work From Home with American Express

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Work From Home with American Express in 2021

Join Our Remote Team and Enjoy the Benefits of Working from Home!

At American Express, we believe in the power of flexible work arrangements and understand the importance of maintaining a work-life balance. With the changing dynamics of the workforce, we are proud to offer remote opportunities for talented professionals who are looking to work from the comfort of their own homes. If you are self-motivated, dedicated, and eager to be part of a global company that values its employees, then we have the perfect opportunity for you!

Job Title: Customer Service Representative – Remote

As a Customer Service Representative for American Express, you will be responsible for providing premier customer support to our valued cardmembers. You will have the opportunity to build strong relationships with our customers and assist them with a range of inquiries, including account questions, billing inquiries, and general product information. You will serve as the face of American Express, delivering top-notch service while working from the comfort of your own home.

Key Responsibilities:

  • Handle inbound calls and provide exceptional customer service to American Express cardmembers
  • Address questions and concerns, and provide guidance on account-related matters
  • Resolve billing inquiries and process payments
  • Identify opportunities to enhance cardmembers’ experience and provide personalized recommendations
  • Ensure accurate and timely recording of customer interactions in the company database
  • Adhere to company policies and ensure compliance with regulatory requirements

Requirements:

  • Prior customer service experience, preferably in a remote or contact center environment
  • Excellent verbal and written communication skills in English
  • Demonstrated ability to handle customer inquiries with empathy, patience, and professionalism
  • Strong problem-solving skills and ability to multitask in a fast-paced environment
  • Proficiency in using computer systems and experience with customer relationship management (CRM) tools
  • Ability to work flexible schedules, including evenings, weekends, and holidays

Benefits:

  • Competitive salary with performance-based incentive opportunities
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Retirement savings plan with company match
  • Tuition assistance and access to professional development programs
  • Generous paid time off and work-life balance programs
  • Opportunity for career growth and advancement within the company

If you are looking for an exciting opportunity to work from home with a globally recognized company, American Express is the place for you. Join our remote team in 2021 and be part of a supportive and inclusive work culture that values diversity and innovation. Apply now to start your journey with American Express!

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