Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Remote Customer Service Representative – Spectrum

About Spectrum

Spectrum, a leading telecommunication company in the United States, provides a range of services including cable TV, internet, phone, and mobile services. With a strong commitment to customer satisfaction, Spectrum strives to deliver superior customer service experiences to its millions of customers across the nation.

Job Overview

Spectrum is currently hiring remote Customer Service Representatives to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities

• Assist customers with inquiries, billing concerns, and service issues
• Accurately and efficiently address customer questions and resolve problems
• Listen actively and provide solutions that best meet customers’ needs
• Upsell additional products and services to enhance the customer experience
• Document all customer interactions and maintain detailed records

Requirements

We are looking for individuals who have the following qualifications:

• Excellent communication skills: Ability to communicate effectively, both verbally and in writing.
• Customer-oriented mindset: Passionate about providing exceptional customer service and ensuring customer satisfaction.
• Problem-solving skills: Proficient in identifying and resolving customer issues in a timely and efficient manner.
• Technical aptitude: Comfortable navigating various computer systems and software applications.
• Flexibility: Able to work different shifts, including evenings, weekends, and holidays.
• Self-motivated: Capable of working independently and meeting performance goals.

Benefits

Spectrum offers a competitive benefits package which includes:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Tuition reimbursement
• Paid time off and holidays
• Discounted cable, internet, and phone services

Work Environment

This role is entirely remote, allowing you to work from the comfort of your own home. Spectrum provides the necessary equipment and resources to successfully perform your job duties remotely.

How to Apply

If you are interested in joining our team as a Customer Service Representative, please submit your updated resume and a brief cover letter highlighting your relevant experience to our Human Resources email address at [email protected].

Please include the subject line: Remote Customer Service Representative Application – [Your Name].

Due to the high volume of applications we receive, only selected candidates will be contacted for further consideration.

Spectrum is an equal opportunity employer.