Teleperformance Work from Home Representative

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Job Title: Teleperformance Work from Home Representative

About Us

Teleperformance is a leading global outsourcing company, specializing in customer experience management and contact center services. With over 300,000 employees across 80 countries, we provide innovative solutions to our clients, enabling them to deliver exceptional customer service and achieve their business goals. We are currently seeking experienced individuals to join our team as Work from Home Representatives.

Job Description

As a Teleperformance Work from Home Representative, you will play a vital role in delivering excellent customer service on behalf of our clients. You will handle a range of customer inquiries, resolve issues, and provide general information, ensuring customer satisfaction with every interaction. Your tasks will include:

  • Handling inbound calls in a professional and courteous manner
  • Listening and understanding customer needs and concerns
  • Providing accurate and efficient responses to customer inquiries
  • Troubleshooting and resolving customer issues
  • Offering additional products or services to enhance the customer experience, where appropriate
  • Documenting all customer interactions and maintaining accurate records
  • Meeting performance targets and key performance indicators (KPIs)

Requirements

To be considered for the Work from Home Representative position, you must have the following qualifications:

  • Previous customer service experience (call center experience is a plus)
  • Excellent communication skills, both verbal and written
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Ability to navigate through various computer applications simultaneously
  • Willingness to work flexible hours, including evenings, weekends, and holidays
  • Reliable high-speed internet connection and a quiet, distraction-free workspace at home

Benefits

Teleperformance offers a competitive benefits package to our Work from Home Representatives. Some of the benefits include:

  • Flexible working hours and the ability to work from the comfort of your own home
  • Comprehensive training and ongoing support to enhance your skills
  • Opportunities for career growth and advancement within the company
  • Competitive salary with additional incentives based on performance
  • Medical, dental, and vision insurance options
  • 401(k) retirement plan with company match
  • Paid time off and holiday pay

How to Apply

If you believe you have the qualifications and skills to excel in this position, we encourage you to apply. Please submit your resume and a brief cover letter highlighting your relevant experience to our HR department at [email protected]. Only shortlisted candidates will be contacted for an interview.

Teleperformance is an equal opportunity employer. We value diversity and welcome applicants from all backgrounds. Join our global team and contribute to delivering exceptional customer service worldwide.

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